Transparency
At Mbank, transparency is at the heart of how we operate. This page brings together the key policies, statements, and commitments that guide our services, governance, and relationships—with customers, partners, and the wider community. Explore the documents and principles that uphold our integrity, accountability, and commitment to responsible banking.
Key Fact Statements
A clear summary of key product features, risks, and charges to help customers make informed decisions.
Terms and Conditions
Detailed terms that govern your relationship with us across various banking products and services.
Vendor Code of Conduct
Guidelines and ethical expectations for all vendors and third-party partners who work with our bank.
Privacy Policy
How we collect, use, store, and protect your personal data in line with regulatory requirements.
Whistleblowing Policy
A secure and confidential mechanism for reporting unethical or illegal conduct without fear of retaliation.
Fees & Charges
A complete overview of all applicable banking fees and charges, updated regularly for full transparency.
Audit Charter
The framework outlining the authority, responsibilities, and standards of our internal audit function.
Customer Charter
Our promise to deliver fair, respectful, and efficient service to all customers, every step of the way.
ESG
Our Environmental, Social, and Governance (ESG) commitments and initiatives that drive sustainable banking.
Consumer Awareness
Educational resources to help customers stay informed, financially literate, and protected from scams.
Disclaimer
Legal clarifications and limitations concerning the information and materials provided on this website.